$10AUD flat rate shipping is offered for all international postage regardless of parcel size, number of items or weight. This service takes 4-9 working days once the order has been packed & processed, depending on your country location. As we ship ex-NZ, closer countries such as Australia and Asia will arrive sooner than a package heading to Ukraine. If you have your own preferred shipping company with your own account, please email us prior to placing your order and we can arrange shipment via your chosen shipping courier.
Purchases of over $150 in one transaction will be free of shipping charges and will be shipped via our Standard Post. You can still opt to pay for Express shipping at Checkout.
You will receive an email once your item has been dispatched. If you have any queries or have not yet received your shipping email, please check if we have contacted you about a delay in getting your order sent out. If you are still concerned, please feel free to contact us via our contact form.
As we all know, postal services have their bad days too. Therefore, the above is an indication only and La Luna Rose will not be held accountable for unusually long postage periods. We dispatch orders within 3 working days of receipt of payment and we will email you if there are any delays. Please also be aware that we only ship on working days (Monday – Friday). Cancellations are not permitted for orders that arrive later than expected.
It is important to note that La Luna Rose does not post to PO Box addresses. We suggest using a work address or friend’s address to ensure your package arrives safely and securely.
Please note that some items are specifically made to order and therefore may take up to two weeks to be completed. If this is the case, we will let you know via email shortly after you place your order with us. Of course we will try our best to get this item to you as soon as humanly possible.
Once you have placed your order and payment has been cleared you will receive a email confirmation with the details of your purchase. It is important to keep note of this for your future reference in case the item is faulty or you change your mind and the need arises to return it. If you have not received this, please email us and we can fix your email address in our system to re-send to you.
All prices are shown on the website are in AUD dollars. International orders may be subject to local taxes or duties upon arrival into the country. Please check your countries specific import charges for specific goods purchased overseas.
For your credit card safety, we accept all payments via Credit card through PayPal which accepts Visa, Mastercard, Amex and Discover. You can also pay direct from your bank account through setting up a Paypal account. Should you have any queries about payment through our secure online site, please email us & we can send you a manual invoice to pay.
LOST OR DAMAGED ITEMS
In the unfortunate event that a parcel is lost in transit, La Luna Rose will either replace or refund the item. However, if the item can be traced to have arrived at it’s final destination, La Luna Rose is not liable for it. Please contact us within twenty one days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost or damaged and the tracking number we sent you with confirmation of dispatch. If an item arrives to you in a damaged condition, we will require it to be returned to us in the same condition as when it was delivered to you. We will then investigate the issue with the courier/third parties involved and replace your item free of charge.