Shipping Details

SHIPPING

We currently ship all packages ex. New Zealand or Indonesia and offer FREE SHIPPING to all New Zealand shipping address. A $10 flat rate shipping is offered for all other orders under $150 regardless of parcel size, number of items or weight. This service takes 6-10 working days once the order has been packed & processed, depending on your country location. As we ship ex-NZ, closer countries such as Australia and Asia will arrive sooner than a package heading to Ukraine. If you have your own preferred shipping company with your own account, please email us prior to placing your order and we can arrange shipment via your chosen shipping courier.

Purchases of over $150 in one transaction will be free of shipping charges and will be shipped via our Standard Post. However for a faster service with end to end tracking information, you can still opt to pay for Express shipping at Checkout.

You will receive an email once your item has been dispatched. If you have any queries or have not yet received your shipping email, please check if we have contacted you about a delay in getting your order sent out. If you are still concerned, please feel free to contact us via our contact form and we will get back in touch with you within 48 hours.

As we all know, postal services have their bad days too. Therefore, the above is an indication only and La Luna Rose will not be held accountable for unusually long postage periods. We dispatch orders within 3 working days of receipt of payment and we will email you if there are any delays. If it has been 10 working days since you have received your shipping email, please check with your local post office if there is a package waiting for you as this can be the case. We are proud to state that we have a 100% success rate on parcel deliveries so don't fear! Please also be aware that we only ship on working days (Monday – Friday). Cancellations are not permitted for orders that arrive later than expected.

It is important to note that La Luna Rose generally does not post to PO Box addresses. We suggest using a work address or friend’s address to ensure your package arrives safely and securely.

Please note that some items are specifically made to order and therefore may take up to two weeks to be completed. If this is the case, we will let you know via email shortly after you place your order with us. Of course we will try our best to get this item to you as soon as humanly possible.

Once you have placed your order and payment has been cleared you will receive a email confirmation with the details of your purchase. It is important to keep note of this for your future reference in case the item is faulty or you change your mind and the need arises to return it. If you have not received this, please email us and we can fix your email address in our system to re-send to you.

PAYMENT METHODS

All prices are shown on the website are in AUD dollars. International orders may be subject to local taxes or duties upon arrival into the country. Please check your countries specific import charges for specific goods purchased overseas.


For your credit card safety, we accept all payments via Credit card through PayPal which accepts Visa, Mastercard, Amex and Discover. You can also pay direct from your bank account through setting up a Paypal account. Should you have any queries about payment through our secure online site, please email us & we can send you a manual invoice to pay.

LOST OR DAMAGED ITEMS

In the unfortunate event that a parcel is lost in transit, La Luna Rose will either replace or refund the item. However, if the item can be traced to have arrived at it’s final destination, La Luna Rose is not liable for it. Please contact us within twenty one days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost or damaged and the tracking number we sent you with confirmation of dispatch. If an item arrives to you in a damaged condition, we will require it to be returned to us in the same condition as when it was delivered to you.  We will then investigate the issue with the courier/third parties involved and replace your item free of charge.

 

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Sizing Guide

RINGS

It is important to note that different countries have different sizing methods.

Most of the world goes by number sizing which is the easiest and most accurate.

Because we sell our jewellery all over the world, we have decided to stick with number sizing and have put together the below chart to help you out. The most common size for ladies is a size 7 and size 10 for man. If you are unsure of your size you can measure the inner diameter of one of your own rings and refer to the below measurements.

Feel free to email us at info@lalunarose.com if you have any further issues.

Please also note that if you are ordering a wide band ring, its usually a good idea to go up a size.

Size 6 = Ring Sizes L, M, N. Inner Diameter measures 16.5mm

Size 7 = Ring Sizes N, O, P. Inner Diameter measures 17.3mm

Size 8 = Ring Sizes P, Q, R. Inner Diameter measures 18.1mm

Size 9 = Ring Sizes R, S, T. Inner Diameter measures 18.9mm

If you require a ring in a different size in any of the designs offered, please send us an email here and we will see what our clever silversmiths can do for you.

NECKLACES

All items in the La Luna Rose shop clearly label the length of the chain used for that design. Unless otherwise stated, all La Luna Rose necklaces are adjustable in length by 2" / 5cm.  All necklaces in our Essentials collection have a finer chain and are adjustable y 1"/2.5cm in length.

BRACELETS

Beaded Bracelets - La Luna Rose Sundown Sandy beaded bracelets are fastened with an adjustable clasp giving two size options for the 'average' wrist. One sits at a total circumference of approx 16cm and the other at 18.5cm. As all our pieces are individually hand-made, this may vary slightly. If you are concerned about your desired size, please feel free to email us & we can measure one up specifically for you in the design you will be ordering.

La Luna Rose Colour Creator Cuff Bracelets are also fastened with an adjustable clasp giving two size options for the 'average' wrist based on a wider design. One sits at a total circumference of 17.5cm and the other at 19cm. These fit slightly larger than ou As all our pieces are individually hand-made, this may vary slightly. If you are concerned about your desired size, please feel free to email us & we can measure one up specifically for you. 

La Luna Rose Sideshow Sally Beaded Bracelets are constructed with a 'loop' system meaning that they do not open up completely but can be adjusted largely in size from a small wrist size measuring 14cm circumference to a larger wrist measuring 19cm circumference. To open them just pull at the end of the beaded section and to close them once on your wrist, pull the tassel heads gently. Again, if you are unsure please feel free to email us here & we can help you work out your size.

Solid Bracelets - Adults Our Solid bracelets are available in 3 sizes and measure 18cm in total circumference for a size SMALL, 19.8cm for a MEDIUM and 21cm for a LARGE. If you would like to check your wrist size, grab a strip of paper, string or tape measure and you can measure your wrist with 3 fingers underneath the string also. If you are still unsure and would like something smaller/bigger made for you, send us an email here and we will see what we can create.

La Luna Rose chain bracelets fit much like the beaded bracelets with an adjustable clasp. Therefore they have two/three size options for you. They sit at a total circumference of approx 17cm, 18cm and 19cm.

*For the Chunky Monkey bracelet we suggest a tighter fit. To be sure of your size here, measure your wrist circumference and use this to order the correct size as shown on the product page.

LA LUNA ROSE ESSENTIALS SIZING

All measurements are on the product pages. Our Essentials necklaces are available in 16" length with an smaller loop at 15" and 18" with an smaller loop at 17".

Our Essentials Bracelets measure 17cm in length with an smaller size loop at 15cm.

Our Essentials Rings are offered in size 6, 7, 8 and 9. We are more than happy to make smaller or larger sizes on request, please just email us here.

LA LUNA ROSE PETITES SIZING

Petites Bracelets - We have a number of options for our bracelets for little girls - they're our top seller and little girls just love them! Our Beaded tassel bracelets have an adjustable sizing system and comfortably fit a little girl from aged 3 - 14. Girls 14 and upwards are recommended to fit our Adults collection however if they have small wrists they will still fit the Petites range. To measure a little girls wrist, please wrap a piece around their wrist with 2 fingers underneath. Mark the paper, and lay flat to measure with a ruler. 

Our Petites Sideshow Sally Bracelets are adjustable in length and open up to 18cm in circumference. If you don't have a direct wrist to measure, this bracelet system is almost fail safe and accommodates almost all wrist sizes.

Our Petites Sunday Sandy Bracelets measure 12cm in length with 3 options of length within the clasp system.

Our La Luna Fiesta Bracelets measure 14cm in length/circumference and all have the abiloity to have any of our La Luna Rose charms added to them.

Our Solid silver bracelets for little Petites (To add charms onto) are available in 3 sizes. Baby 4.5cm in diameter (Recommended age 3-5), Small 5cm in diameter (Recommended age 6-10) and Medium 5.5cm diameter (Recommended age 10-15).

Our Petites Chain Bracelets measure 15cm in length with an smaller loop at 12.5cm. If you need larger, feel free to order an adults size.

Petites Rings - Our Petites range also offers rings for little girls. Please measure your childs finger first to ensure you are ordering the correct size. We would recommend a size 3.5 for girls 6-8 and a size 4.5 for girls 8-13 and a size 5-6 for 14-17year olds.  However - every finger and body is different! Any questions, just send us and email here and we would be happy to help.

Petites Necklaces - Our La Luna Rose Fine Chain Necklace measure 15" in length with an extra size loop at 14". Our La Luna Fiesta Necklaces measure 34cm in length and all have the ability to have any of our La Luna Rose charms added to them.

If you require any other sizes for any of our items, please just let us know and we will see what we can whip up for you! You can contact us here.

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