RETURNS & EXCHANGES
If you desire to exchange an item for a different size or colour, it is crucial that La Luna Rose is contacted on firstname.lastname@example.org advance and made aware of your decision to return your item. We must be contacted within 14 days of the delivery date that you received your item as all purchases become final within 14 days of you receiving your packaged item. Items must be in an unworn condition and with the original packaging. There may be additional charges for postage on the new item.
All items purchase on sale are final & we will not accept returns or exchanges for any item that was purchased through a sale promotion on our website.
Please note, we do not offer refunds for change of mind, colour variation or sizing issues and will only accept returns in the rare case that your item is faulty. Please check the sizing guide at the bottom of our website before purchasing. If you guessed your ring/bracelet size and the goods needs to be altered, this will incur an alteration fee as well as any postage incurred. However, we are more than happy to do this for you.
Unless the goods are damaged, defective or not as specified in your order, you are responsible for the cost of returning the goods to us. Please note we will cover a maximum of $10 per return postage per package.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods so please package items well.
Please also note that we do not accept returns for items that may arrive later than expected due to delays in shipment services.
We endeavor to produce items of the highest quality only. It should be realized though, that all our pieces are hand made by real humans. And just like us, on occasions faults can occur. If we are unable to repair the item or replace it, you will be credited the original costs including postage. However, if any import duty, customs fees and levies were charged, these are not refundable.
Please note that our Sale items are priced accordingly & no other discount code or promotion may be used with the purchase of sale items. All sale items are final & we will not accept returns or exchanges for any item that was purchase through a sale promotion on our website. Please choose sizes carefully and refer to our sizing guide here on out website.
It is important to note that different countries have different sizing methods.
Most of the world goes by number sizing which is the easiest and most accurate.
Because we sell our jewellery all over the world, we have decided to stick with number sizing and have put together the below chart to help you out. The most common size for ladies is a size 7 and size 10 for man. If you are unsure of your size you can measure the inner diameter of one of your own rings and refer to the below measurements.
Feel free to email us at email@example.com if you have any further issues.
Please also note that if you are ordering a wide band ring, its usually a good idea to go up a size.
Size 6 = Ring Sizes L, M, N. Inner Diameter measures 16.5mm
Size 7 = Ring Sizes N, O, P. Inner Diameter measures 17.3mm
Size 8 = Ring Sizes P, Q, R. Inner Diameter measures 18.1mm
Size 9 = Ring Sizes R, S, T. Inner Diameter measures 18.9mm
If you require a ring in a different size in any of the designs offered, please send us an email here and we will see what our clever silversmiths can do for you.
All items in the La Luna Rose shop clearly label the length of the chain used for that design. Unless otherwise stated, all La Luna Rose necklaces are adjustable in length by 2" / 5cm. All necklaces in our Essentials collection have a finer chain and are adjustable y 1"/2.5cm in length.
Beaded Bracelets - La Luna Rose Sundown Sandy beaded bracelets are fastened with an adjustable clasp giving two size options for the 'average' wrist. One sits at a total circumference of approx 16cm and the other at 18.5cm. As all our pieces are individually hand-made, this may vary slightly. If you are concerned about your desired size, please feel free to email us & we can measure one up specifically for you in the design you will be ordering.
La Luna Rose Colour Creator Cuff Bracelets are also fastened with an adjustable clasp giving two size options for the 'average' wrist based on a wider design. One sits at a total circumference of 17.5cm and the other at 19cm. These fit slightly larger than ou As all our pieces are individually hand-made, this may vary slightly. If you are concerned about your desired size, please feel free to email us & we can measure one up specifically for you.
La Luna Rose Sideshow Sally Beaded Bracelets are constructed with a 'loop' system meaning that they do not open up completely but can be adjusted largely in size from a small wrist size measuring 14cm circumference to a larger wrist measuring 19cm circumference. To open them just pull at the end of the beaded section and to close them once on your wrist, pull the tassel heads gently. Again, if you are unsure please feel free to email us here & we can help you work out your size.
Solid Bracelets - Adults Our Solid bracelets are available in 3 sizes and measure 18cm in total circumference for a size SMALL, 19.8cm for a MEDIUM and 21cm for a LARGE. If you would like to check your wrist size, grab a strip of paper, string or tape measure and you can measure your wrist with 3 fingers underneath the string also. If you are still unsure and would like something smaller/bigger made for you, send us an email here and we will see what we can create.
La Luna Rose chain bracelets fit much like the beaded bracelets with an adjustable clasp. Therefore they have two/three size options for you. They sit at a total circumference of approx 17cm, 18cm and 19cm.
*For the Chunky Monkey bracelet we suggest a tighter fit. To be sure of your size here, measure your wrist circumference and use this to order the correct size as shown on the product page.
LA LUNA ROSE ESSENTIALS SIZING
All measurements are on the product pages. Our Essentials necklaces are available in 16" length with an smaller loop at 15" and 18" with an smaller loop at 17".
Our Essentials Bracelets measure 17cm in length with an smaller size loop at 15cm.
Our Essentials Rings are offered in size 6, 7, 8 and 9. We are more than happy to make smaller or larger sizes on request, please just email us here.
LA LUNA ROSE PETITES SIZING
Petites Bracelets - We have a number of options for our bracelets for little girls - they're our top seller and little girls just love them! Our Beaded tassel bracelets have an adjustable sizing system and comfortably fit a little girl from aged 3 - 14. Girls 14 and upwards are recommended to fit our Adults collection however if they have small wrists they will still fit the Petites range. To measure a little girls wrist, please wrap a piece around their wrist with 2 fingers underneath. Mark the paper, and lay flat to measure with a ruler.
Our Petites Sideshow Sally Bracelets are adjustable in length and open up to 18cm in circumference. If you don't have a direct wrist to measure, this bracelet system is almost fail safe and accommodates almost all wrist sizes.
Our Petites Sunday Sandy Bracelets measure 12cm in length with 3 options of length within the clasp system.
Our La Luna Fiesta Bracelets measure 14cm in length/circumference and all have the abiloity to have any of our La Luna Rose charms added to them.
Our Solid silver bracelets for little Petites (To add charms onto) are available in 3 sizes. Baby 4.5cm in diameter (Recommended age 3-5), Small 5cm in diameter (Recommended age 6-10) and Medium 5.5cm diameter (Recommended age 10-15).
Our Petites Chain Bracelets measure 15cm in length with an smaller loop at 12.5cm. If you need larger, feel free to order an adults size.
Petites Rings - Our Petites range also offers rings for little girls. Please measure your childs finger first to ensure you are ordering the correct size. We would recommend a size 3.5 for girls 6-8 and a size 4.5 for girls 8-13 and a size 5-6 for 14-17year olds. However - every finger and body is different! Any questions, just send us and email here and we would be happy to help.
Petites Necklaces - Our La Luna Rose Fine Chain Necklace measure 15" in length with an extra size loop at 14". Our La Luna Fiesta Necklaces measure 34cm in length and all have the ability to have any of our La Luna Rose charms added to them.
If you require any other sizes for any of our items, please just let us know and we will see what we can whip up for you! You can contact us here.