RETURNS & EXCHANGES
If you desire to exchange an item for a different size or colour, it is crucial that La Luna Rose is contacted on firstname.lastname@example.org in advance and made aware of your decision to return your item. We must be contacted within 14 days of the delivery date that you received your item as all purchases become final within 14 days of you receiving your packaged item. Items must be in an unworn condition and with the original packaging. There may be additional charges for postage on the new item.
All items purchase on sale are final & we will not accept returns or exchanges for any item that was purchased through a sale promotion on our website.
Please note, we do not offer refunds for change of mind, colour variation or sizing issues and will only accept returns in the rare case that your item is faulty. Please check the sizing guide at the bottom of our website before purchasing. If you guessed your ring/bracelet size and the goods needs to be altered, this will incur an alteration fee as well as any postage incurred. However, we are more than happy to do this for you.
Unless the goods are damaged, defective or not as specified in your order, you are responsible for the cost of returning the goods to us. Please note we will cover a maximum of $10 per return postage per package.
Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods so please package items well.
Please also note that we do not accept returns for items that may arrive later than expected due to delays in shipment services.
We endeavor to produce items of the highest quality only. It should be realized though, that all our pieces are hand made by real humans. And just like us, on occasions faults can occur. If we are unable to repair the item or replace it, you will be credited the original costs including postage. However, if any import duty, customs fees and levies were charged, these are not refundable.
Please note that our Sale items are priced accordingly & no other discount code or promotion may be used with the purchase of sale items. All sale items are final & we will not accept returns or exchanges for any item that was purchase through a sale promotion on our website. Please choose sizes carefully and refer to our sizing guide here on out website.